Supported Events

Overview

User Interface Events

Salesforce tracks multiple types of user interactions with either the standard Salesforce UI or with custom functionality offered by ISV and OEM partners:

• Salesforce UI Interactions

• Visualforce Page Views

• Lightning Page and Component Views

Custom Object Events

Event tracking is limited to custom objects only; events related to standard objects like Account and Contact will not be covered by the Salesforce App Analytics API. Currently custom object operations originating from the following sources can be monitored:

• REST and SOAP APIs

• Apex

  • Asynchronous Apex (Batch Apex, Queueable, Future)

  • Scheduled Jobs

  • REST and SOAP Web Services

  • Visualforce Remoting

Platform Events

Platform events are part of Salesforce's messaging platform. If you have specified custom platform events then the Salesforce App Analytics API will track related operations.

Understanding Event Types

Salesforce UI Interaction (URI)

Events triggered through the Salesforce user interface are fully supported.

Visualforce Page Views

There are two different event types related to Visualforce pages: simple page views and Visualforce Remoting events. Visualforce Remoting calls will result in custom object events that will be covered in the section below.

You can leverage Visualforce Pages as action overrides (e.g. Contact New) to get insights on standard objects that are currently not covered by the Salesforce App Analytics API. 

Lightning Pages and Components

Please refer to our specific guide about Lightning Events.

Custom Object Events

Custom object events will include the affected object name as well as the operation count, i.e. the number of records affected in the transaction. The sum of operations will reflect the total volume of records being affected, whereas the sum of event rows will reflect the total number of transactions for the respective object. 

REST and SOAP APIs

There are multiple APIs that allow for programmatic access to standard Salesforce functionality. Events triggered through the official REST and SOAP API will be tracked.

Apex

Batch Apex and Scheduled Jobs
Record operations invoked through executions made by Batch Apex, Queueables, Future methods or Scheduled jobs. 

Apex REST and SOAP Web Services
Both Web Services allow for programmatic access to Apex functionality. Custom object events that are triggered through exposed Apex functionality will be tracked by the Salesforce App Analytics API. 

Visualforce Remoting

Visualforce Remoting is used to call annotated methods in Apex controllers via JavaScript. Custom object events that are triggered in those Apex controllers will be tracked by the Salesforce App Analytics API.

The following Apex events are currently not supported by the Salesforce App Analytics API:

• Apex Triggers

• Apex Controllers (unless used in Visualforce Remoting)

Log Record Types for Custom Objects (Operation Source in the ISVapp UI)

The following list outlines the possible sources of custom object operations: